What Our Customers Are Saying

Schaffer’s did a great job. Just gained a new customer

Excellent service as always

Great service professional great follow up and courteous will continue to use them for my service. Excellent location good people.

Everything went smoothly and according to plan.

As always, we received great service. Everyone is always so friendly and helpful and our 22 year old car is running as good as new.

Everything was great as usual. Thanks

Schaffers is very fair and knowledgeable. I love that they explain everything that’s being done and everyone is so friendly.

Hands down our favorite place for anything involving our car. Been going for around 6 years. Super knowledgable crew, very transparent reports, and great with our Volkswagen. And the lounge upstairs is also a very comfortable spot to wait. They've helped keep us safe time and time again. One day a few weeks back, my wife was able to avoid a serious accident when a truck was going the wrong way on 76, speeding right at her. She was able to swerve out of the way and she's fine, but it was scary and we're both extremely grateful that the car was handling super well and her breaks were so responsive. We're gonna be lifers at Schafer's for sure.

My wife and I have been coming here for years and, up until our most recent repair, I would have given them 5 stars. While the front desk folk are nice as can be and are very helpful, our last experience was getting lied to and ripped off. We got an +$800 bill to change 2 brake pads and 2 rotors. The bill claimed that the parts were over $300 I looked up the actual cost of the parts and they were $100-$150 meaning that they doubled the cost on the bill! We also complained of a sound that our car was making during acceleration which the mechanic claimed “to have not heard at all,” But literally as I was driving away from the shop, I could hear it clear as day. This is the first time I feel like this mechanic shop has taken advantage of us instead of done right by us. TLDR: shop is very friendly and I trusted them for years. After this last visit, I have been overcharged and lied to.

They found a substantial safety issue (brakes grinding groove into rotor) but were able to fix it same day. They're great!

Excellent service! Parts originally replaced by them were faulty. The contacted the parts company. They agreed it was their parts had the default. They stand behind the service! It was the best experience I have had in years!

Great place. They stay on schedule and treat you well. Nice waiting area too and family friendly!

Everyone is so kind and knowledgeable! Very good prices with exceptional, quick service. They explained what the inspection would entail and & answered any questions I had. I highly recommend Schafer’s for any automotive service!

A seamless and easy experience, I went in for an oil change and they were kind and accommodating. Highly recommended.

Staff are friendly, and honest. Service was fast. Everything you could want in a mechanic.

This is a predatory auto shop, they can put up “family auto shop” all they want but it doesn’t mask what they do. Not only do they charge three times the reasonable amount (275 for replacing 2 lights that I needed to pass the safety inspection), they left my car filthy and I had just cleaned my car out a week prior. I understand places doing everything exactly by the book, but failing me for a safety inspection that three other shops said they would never fail for is predatory. They were saying I needed 4k of work to get my car to pass. It was $120 to get a safety inspection and Emissions, four other shops that I called were all about $75-$90 for the inspection and emissions. So in this day and age, if you wanna spend extra money And then have to clean your car out afterwards, go here!

Excellent service from start to finish. Waiting room is large, comfortable and looks out over the service bays. Wifi available as is water and coffee. Most of all, staff is friendly, helpful and explains clearly everything you need to know about your car. And if that isn’t enough, you get a full written report.

When for a balance & they randomly filled up my windshield washer fluid lol ❤️

Very awesome wholesome place

Excellent work and customer service very well explained what your vehicle needs

Run run and RUN from this rip off garage !!! My daughter car failed inspection $190 . They gave her a list of MUST haves totally $4100 !!! It needs Rotors alignment, oil change , Brakes, and ball joints They took advantage of a young girl . Thankfully she called her dad ! We took the car to another garage !!!! It ONLY needed Brakes and Rotors ! Total cost $480 ! This mechanic confirmed that NONE of these additional services were NEEDED!!!! Don’t trust this place !!! They will rip you off ! SHAME on Shaeffers Garage for your DISHONEST practices !!! Zero stars in my book !

Super friendly! I only went in to get an inspection done which was relatively quick but based on the overall vibe of the staff and how they work together, I just know my car would be in good hands should I ever need more extensive work done.

I needed an inspection ASAP And they got me in the same day and took care of any issue that was necessary. Absolutely phenomenal service and great people to work with. Will be going there for all of my needs moving forward!

I'm driving a 2009 Honda Accord. It's a bucket and has been through my 2 college-age kids before it became mine. Admittedly I don't have reason to drive it often but when I do, it matters that it runs well. My most recent repair was a transmission replacement and they were upfront and honest about my options. Considering my car still has low mileage and every thing else was ok, they suggested I replace the transmission instead of replacing the car. I couldn't be happier. The car runs so nicely and I'm overjoyed that I'll be able to avoid a costly car payment.

I was Totally Happy with the Service I received from Schafer's Auto Repair! I would most Definitely recommend others to Schafer's for any Auto Service needed...Thanks Schafer's!!!

Fantastic group, their the best in the business.

I had a lot of work done to my car. They were very professional and kind. Very easy to talk to, had a couple laughs with them when I was there. They all are very personable. The girl at the front desk is so sweet and helpful . She goes out of her way to help with anything you need. I will definitely come back and recommend my friends here. By the way Chris keep singing it makes it even more inviting to the customers. 😁

Honestly can’t say enough about this team. Years after moving out of South Philly I still make the trek down there because these are the only guys I trust. They are dependable, won’t try to up charge me, explain everything they are doing and why they are doing it, and stand behind their word. Customer service is top-notch. They enjoy teaching their clients about cars, which I find very cool as someone who knows nothing about them. The’ve also found and corrected problems with my car that other shops have created. Your money is well-spent here.

The folks at the front desk they do what they do best deal with customers i do not blame on them of my dissatisfaction. BUT the "technician" is questionable 🤔 I had an "alignment" done supoustly by a professional not mentioning he's name but dude I have to throw you under the bus. With than been said,my second visit was the last.

I was very pleased with the customer service and professionalism. I was greeted with a smile from everyone I encountered from the parking lot to the front desk. They conducted a thorough diagnostic during my inspection and explained every finding and how they arrived at it. I'm will seriously consider them for my service needs even though I usually go to the dealership.

Hai, I’m a dog. Schafer’s has taken care of both of my driver’s cars now since I moved to Philadelphia and I like them a lot a lot. Our advisor, Chris, took all the time my grandma needed to go over repairs he would make AND the car was ready EARLY! Dad says we’ve never worked with a better auto center ever ever ever! Daddy worked with Steven (with a V just like my grandpaw!) and had an equally great experience. We will be making this our regular spot for all things car boo boo related. I took a little tinkle on the curb so everyone knows it got the Pippin seal of approval. Thanks everypawdy!

I can't say enough great things about Schaffer's Automotive! We were stranded hundreds of miles from home over the July 4th weekend, and the entire team went above and beyond to help us. Chris was excellent throughout the entire process. He was always available, kept us updated every step of the way, and made a stressful situation so much easier to handle. The mechanics worked wonders to get our vehicle repaired and back on the road so we could make it home before the holiday weekend. Jenn was also wonderful. She went the extra mile communicating with our warranty company and made sure everything was handled as smoothly as possible. Outstanding customer service like this is hard to find. Everyone at Schaffer's Automotive treated us with kindness, professionalism, and genuine care. If you're looking for an honest, dependable shop that truly puts its customers first, I highly recommend Schaffer's Automotive. Thank you all for turning a stressful experience into a positive one!

Great service and friendly staff 👏

I had a great experience at Schafer's Auto Center. I brought in my Audi S5 with an antifreeze leak and it just wasn't running the way it should. The team quickly diagnosed the problem, fixed everything, and now it runs like new. Honest, professional service and great communication throughout the process. I highly recommend Schafer's Auto Center!

Excellent service from start to finish! As someone who’s new to Philly, I wasn’t familiar with Pennsylvania’s required vehicle inspections. The team at Schafer’s Auto took the time to explain the entire process, answered all my questions, and made everything easy to understand. What really stood out was how welcoming everyone was. They treated me like family, not just another customer. It’s refreshing to find a shop that’s honest, professional, and genuinely cares about the people they serve. I highly recommend Schafer’s Auto to anyone looking for a trustworthy place to service their vehicle. They’ve earned my confidence, and I’ll definitely be bringing my car back here for future maintenance and repairs. Thank you for the outstanding experience!

Did a walk in around noon and they were slammed. Said we could schedule it for the next morning then said you know what they'll make it happen before 5 when they close. Got it done with a very extensive inspection with photos and info about everything honestly so much i dont know how they did it with the allotted time. Very friendly and knowledgeable staff with a clean professional work environment. I'll trust them with all automotive work in the future. They also text you and print out a very organized itemized list which was very helpful for other repairs and the milage they are supposed to be replaced at. 10/10

1st time using Schaffer and gotta be honest - it was an absolute pleasure. Attention to detail, prompt service and excellent communication.

10/10 experience . Great customer service, affordable, knowledgeable and trust worthy

If you are looking for not just the friendliest but the most transparent and honest group of mechanics in the city this is your shop. They went above and beyond in knowing that I had my catalytic converter stolen and did everything possible to reduce the costs so I could get my car back in the road. I will only bring my car here in the future. Don’t look at further for a place to bring your car. Just bring it to Schafer!!

The staff is very friendly and personable. Pricing was great and the service was fast!

I recently came here for an emissions test, and I cannot recommend this place enough! Not only do they have excellent prices, but the entire team is completely professional and incredibly warm. You can tell they truly care a lot about their customers, and I experienced a deeply human level of care there - something that is honestly so hard to find at other general repair shops in Philadelphia. The whole experience was just incredible. I especially want to highlight Jennifer - she quite literally saved my life! Her customer service was absolutely impeccable, warm, and highly efficient. I am so grateful for her help. I will definitely be coming back here for all my future car repairs and maintenance. If you are looking for a reliable shop, this is it. Highly, highly recommend!

Everyone at Schafer’s was very friendly and professional. I expect to continue counting on them for future automotive services. They impressed me as being honest and dependable.